How Can We Help?

We’re here to support you every step of the way.

Contact Us

✉️

support@ioutoday.org

🕒

Hours

Monday – Friday, 9 AM – 5 PM Eastern

⏱️

Response Time

1 – 2 business days

What We Can Help With

👤
Account issues — login, password resets, recovery

🔒
Privacy & security — data requests, encryption, deletion

🚀
Getting started — capsules, people, documents

🔧
Technical issues — bugs, errors, behavior

🇺🇸
Eligibility — free access for veterans, responders, illness

📱
Mobile apps — Android and iOS support

Learn More About IOU

Frequently Asked Questions

Is my data secure?

Yes. We use zero-knowledge encryption (AES-256-GCM) so that only you and your designated recipients can access your content. Our servers never see your plaintext data.

Is Deployed really free for military families?

Yes. Deployed is 100% free for military service members, veterans, and their families. No credit card required, no trial period, no hidden fees. Eligibility is verified through SheerID.

Is IOUForever really free?

Yes. IOUForever is 100% free for individuals and families impacted by debilitating conditions. No credit card required, no trial period, no hidden fees.

How do I delete my account?

Email support@ioutoday.org with the subject line “Account Deletion Request.” We will process your request within 2 business days.

Can I export my data?

Yes. Email support@ioutoday.org with the subject line “Data Export Request” and we will provide a full copy of your data.

How are donations used?

Donations fund development, security infrastructure, and free access for veterans, first responders, and families facing serious illness. See our Impact page for details.

About Us